Ichor Health provides private blood testing services to our clients, which includes the secure and confidential dissemination of client results once we receive them from the lab. To date, this function has been performed by our customer service and operations team, and we will be moving this reporting function into a separate department moving forward.
The role of the client care representative will be to receive or download PDF copies of client test results from our laboratory partners, and after unique identifier verification, send them to our clients using a secure email platform called BrightSquid. Internal company tracking sheets and manifests in MS Excel will also be maintained and updated as results are sent out. Any issues with email bounce backs, incorrect spelling of names or DOB on reports, or other reporting issues will be handled by the client care representative working directly with the client and the associated lab.
Requirements / Qualifications for this position include:
- Applicant will own their own computer which is reliable, including a reliable internet connection.
- Familiarity with MS Office suite of products, including excel, outlook, and MS teams.
- Excellent written and spoken communication skills
- Customer service experience will be evaluated heavily for applicants since this is a client facing role.
- Experience in the medical field is preferred (ex medical office administration).
- Strong organization skills is a must
Client results come available to us at various times and intervals with some requiring immediate dissemination (in the case of same day C19 PCR results for travel), while others are less time sensitive and can be sent out over the period of 2-3 days once made available.
We will be looking to put together a multi-person team that can work well together to quickly and efficiently send out client results in an organized fashion.
Part-time hours: 20-40 per week
Expected start date: 2022-01-10
Job Types: Part-time, Casual
Salary: $17.00-$23.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- DCS / DEC (required)
Experience:
- Microsoft Office: 5 years (required)
Work remotely:
- Yes