Location
Brookfield Place - 4906 Richard Road SW
Business
As part of Brookfield Asset Management â€" one of the largest alternative asset managers in the world â€" we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures â€" we are reimagining real estate from the ground up.
We see tomorrow, today. At Brookfield Properties, we're a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods' specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.
If you're ready to be a part of our team, we encourage you to apply
Job Description
Position Summary
Reporting to the ITSM Manager, the Support Analyst is responsible for providing systems support to the company offices and sites and for the day-to-day operations of the company's computer systems.
Key Relationships
Internal
Business Users
ITSM Team Leaders
Applications Team
Infrastructure Team
Cyber Security Team
External
Vendors
Responsibility
Operations
Provide IT support for hardware, peripherals, mobile devices and software applications including maintenance, configuration, troubleshooting, upgrades, installation and training.
Provide IT support for standard Audio Visual equipment in conference rooms.
Ensure end user problems are responded to quickly and effectively.
Work in Service Now queue log all incidents, requests, tasks or question escalating appropriately and maintaining contact with customers until resolution.
Provide troubleshooting and support to various offices throughout North America.
Assist in the completion of technical and system administration documentation.
Aid in the maintenance of software and hardware inventory.
Follow the Information Systems Controls and Policies, including change control procedures.
Image, set up and deploy of desktop computers and peripherals.
Provide assistance with IT administrative duties including procurement and asset tracking.
Work closely with all IT groups as needed
Administer on-site support for sales and construction offices located throughout North America.
Provide superior support and solutions for internal clients including office and site staff.
Act as a member of the on-call team rotation.
Project
Assist with project work for implementation of new systems or upgrading of existing systems.
Assist with system testing prior to launch.
Assist with documentation as needed.
Support project deployment as needed.
Must Haves
A minimum of 3 years of technical experience.
University degree or diploma in Information Technology or a related discipline is required.
A valid driver's license and vehicle are mandatory.
Intermediate to advanced understanding of installation and support of desktop computers, telephony devices, printers, routers and switches.
Intermediate to advanced knowledge of Microsoft desktop operating systems and application suites.
Familiarity with industry related software
This position is customer facing within the organization and therefore solid communication, interpersonal and organizational skills are required.
Knowledge of ServiceNow.
Good customer service with an appreciation of and the ability to display empathy
COVID-19 Hiring Status
All new hires must be fully vaccinated for Covid-19 prior to starting employment.
LI-ES1
Your Opportunity
We are proud to offer our employees what they value most:
Competitive compensation
Excellent extended health benefits
RRSP program
Generous tuition assistance program
Leadership development and mentorship programs
A culture based on our values of Passion, Integrity and Community
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
Brookfield Place - 4906 Richard Road SW
Business
As part of Brookfield Asset Management â€" one of the largest alternative asset managers in the world â€" we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures â€" we are reimagining real estate from the ground up.
We see tomorrow, today. At Brookfield Properties, we're a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods' specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.
If you're ready to be a part of our team, we encourage you to apply
Job Description
Position Summary
Reporting to the ITSM Manager, the Support Analyst is responsible for providing systems support to the company offices and sites and for the day-to-day operations of the company's computer systems.
Key Relationships
Internal
Business Users
ITSM Team Leaders
Applications Team
Infrastructure Team
Cyber Security Team
External
Vendors
Responsibility
Operations
Provide IT support for hardware, peripherals, mobile devices and software applications including maintenance, configuration, troubleshooting, upgrades, installation and training.
Provide IT support for standard Audio Visual equipment in conference rooms.
Ensure end user problems are responded to quickly and effectively.
Work in Service Now queue log all incidents, requests, tasks or question escalating appropriately and maintaining contact with customers until resolution.
Provide troubleshooting and support to various offices throughout North America.
Assist in the completion of technical and system administration documentation.
Aid in the maintenance of software and hardware inventory.
Follow the Information Systems Controls and Policies, including change control procedures.
Image, set up and deploy of desktop computers and peripherals.
Provide assistance with IT administrative duties including procurement and asset tracking.
Work closely with all IT groups as needed
Administer on-site support for sales and construction offices located throughout North America.
Provide superior support and solutions for internal clients including office and site staff.
Act as a member of the on-call team rotation.
Project
Assist with project work for implementation of new systems or upgrading of existing systems.
Assist with system testing prior to launch.
Assist with documentation as needed.
Support project deployment as needed.
Must Haves
A minimum of 3 years of technical experience.
University degree or diploma in Information Technology or a related discipline is required.
A valid driver's license and vehicle are mandatory.
Intermediate to advanced understanding of installation and support of desktop computers, telephony devices, printers, routers and switches.
Intermediate to advanced knowledge of Microsoft desktop operating systems and application suites.
Familiarity with industry related software
This position is customer facing within the organization and therefore solid communication, interpersonal and organizational skills are required.
Knowledge of ServiceNow.
Good customer service with an appreciation of and the ability to display empathy
COVID-19 Hiring Status
All new hires must be fully vaccinated for Covid-19 prior to starting employment.
LI-ES1
Your Opportunity
We are proud to offer our employees what they value most:
Competitive compensation
Excellent extended health benefits
RRSP program
Generous tuition assistance program
Leadership development and mentorship programs
A culture based on our values of Passion, Integrity and Community
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
Company:Brookfield PropertiesLocation:Calgary AB CAJob Types:Full TimePost Date:February 28, 2022Valid Through:March 28, 2022