Calgary Jobs ⟶ Customer Service Representative at Sysco Canada, Inc - Feb, 2022

Reports To
Customer Service Manager
Location
Prairies, BC, Alberta
Type
Part-time
Closing Date
March 11th,2022
Company Overview
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest foods and fresh ideas. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 69,000 associates, the company operates more than 320 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2019 that ended June 29, 2019, the company generated sales of more than $60 billion.
Sysco, one of Canada's Best Employers 2019, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. Join our winning team.
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
Role:As a front-line service provider to Sysco's customers you contribute to our success by providing high quality service by processing customer's orders on a scheduled basis and troubleshooting customers' concerns with regards to their orders and deliveries. You will provide information to our customers regarding Sysco products and services to ensure customer satisfaction.
Role Responsibilities:

• Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them.
• Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cut-off orders, etc.
• Input orders accurately into the computer system.
• Edit direct orders; when an order is sent over by a customer, notify the customer/Account Executive/Supervisor of any shortages at time of sending and notify the customer of automatic substitutes at time of sending.
• Provide product information directly to customers.
• Assist customers with the process of pickups and credit of product needing to be returned.
• Coordinate the process of special-order items.
• Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc.
• Provide assistance to other members of the sales desk team
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• 1-2 years' work experience, preferably in a customer service, call center, or food service environment
• High school diploma required
• Post-Secondary education is an asset
• Intermediate PC skills (Microsoft Office suite, outlook, etc.).
• Advanced keyboarding skills with the ability to talk and type simultaneously.
• Telephony/Customer Service system knowledge or previous operating experience preferred
• Superior communication skills, both oral and written.
• Basic math and reading comprehension.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.External candidates submit cover letter & resume via www.sysco.ca/careers
Our Purpose
Connecting the world to share food and care for one another
Our Mission
Delivering success for our customers through industry-leading people, products, and solutions
Our Identity
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here's a sample of the many benefits Sysco associates enjoy:Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit)