Other Jobs – Front Desk Agent at High Point Inn & Suites Peace River - 04/2022

Front Desk Duties include:
You are responsible for delivering an excellent Guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Check-ins and check outs of guests in accordance with hotel standards in an efficient and friendly manner as well as verifying method of payment
• Assign guests to hotel rooms
• Takes reservations via telephone, emails, and other correspondence
• Answer guest inquiries regarding rates, hotel and room amenities and general information accurately and in a timely manner
• Resolving guests complaints and concerns as well as acknowledging guests in the lobby.
• Ensuring the lobby and work area is clean and free of debris
• Ensuring refreshment and breakfast area is clean and maintained and stocked
• Ensuring communication between different shifts and departments
• Assist other departments wherever necessary

• Other duties as assigned by a supervisor
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Provide great customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments

• Shift hours can be anywhere from 3 pm to 11pm or 11 pm to 7 am, as well as be able to work weekends and holidays as assigned.

What are we looking for?
A Front Desk Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills and values that follow:

• Previous front desk / guest services experience
• Excellent communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Computer skills necessary
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• A clean Criminal Record Check is required as a condition of employment
• Reliability and great work commitment

Job Types: Full-time, Part-time, Permanent

Salary: $16.25-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Are you living near or in Peace River, Canada?
• Are you able to work evenings, including weekends?

Experience:

• Customer service: 1 year (preferred)