Want to be part of a team that's changing the way Canada travels?
As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", we are making air travel an affordable option for millions of couch-bound Canadians.
Yes, we're an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.
Reporting to the Senior Manager, OCC, and Planning, the Operations Coordinator is responsible for overseeing day-of operations and crew scheduling. This position requires a highly energetic, forward-thinking, and organized individual who can work effectively in a high-stress, deadline-driven, and ever-changing work environment.
The Operations Coordinator will be based out of Edmonton, Alberta. (YEG)
Primary Job Functions:
The duties of the Operations Coordinator include:
- Supporting the Duty Officer during all operations
- Monitoring day-of operations flights and communicating delays, or any other changes to airport operations, dispatch, and maintenance, as applicable
- Answering, directing, resolving inbound crew or ground operations calls into the Operations Centre
- Ensuring all APIS and/or GENDEC transmissions are completed, as required
- Coordinating in-flight services (catering) changes on a per flight basis
- Investigating and following up with stations, and flight crews to ensure accurate coding of delays for all flights
- Assisting with coordinating and building ad hoc charter flights (ground handling, airport PPRs, etc.)
- Ensuring Daily, Weekly and Monthly Operation Coordinator checklists are completed
- Reviewing all Captain reports for issues and comments and ensuring the OTP delays are being properly recorded
- Ensuring that the operational software is updated with accurate aircraft tails and times and that changes are communicated and actioned by other departments
- Completing reports as required and assigned
- Performing other duties and assignments, as required.
Knowledge, Skills & Abilities:
- High school or GED equivalent.
- Clear criminal record check.
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential.
- Must be able to read, understand and apply CARs regulations, related legislation, and company policies and procedures.
- Ability to maintain composure under pressure.
- Demonstrated ability to work effectively in a high-stress, deadline driven, ever-changing work environment while prioritizing tasks and assignments.
- Ability to handle multiple tasks and maintain organized workflow.
- Strong communications skills and the ability to build effective working relationships with a variety of stakeholders.
- Demonstrated analytical and problem solving skills.
- Make effectivedecisions regarding scheduling and customer requirements for charters and other flights.
- Previous Airline Operations Centre or Airport Operations experience is an asset.
- Knowledge of the Canadian Aviation Regulations (CAR's) as they apply to 705 operations is preferred.
Other Requirements:
- Must be contactable on a 24 hour basis, including days, nights, weekends, and holidays. Must be very flexible and willing to prioritize Flair work schedule.
- Excellent punctuality and attendance is required.
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.
How to Apply:
Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet, or surpass, the requirements of the position of Operations Coordinator. Further information about the Company can be found at www.flyflair.com
At Flair Airlines, we work together to promote an inclusive environment which attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive and diverse work spaces and we encourage qualified candidates from all backgrounds to apply for this role.
We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.
We look forward to meeting you at Flair Airlines!