City of Calgary Jobs ★ Customer Service & Communications Web and Digital Analyst at City of Calgary - May-2022

May 10, 2022
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Customer Service and Communications (CSC) Web and Digital Analyst, you will implement tactical web and digital work plans, products and services in support of strategies and plans. Primary duties include:
  • Proactively identify areas that could be improved and recommend solutions such as content optimization, information architecture, accessibility and digitizing business processes.
  • Collect information on existing products and services.
  • Recommend strategies and develop plans to identify opportunities and trends.
  • Summarize performance and recommend solutions such as new channels, search engine optimization and content organizations to maximize effectiveness of online content.
  • Identify the need for, and develop, web and digital standards and guidelines for the web.
  • Provide web and digital expertise and recommendations to clients and other Customer Service & Communications Planners on projects such as content clean-up and search engine optimization.
Qualifications
  • A completed 2 year diploma in a related field such as Digital Communications and Media and at least 6 years of progressive experience; OR
  • A degree in a related field such as Communication and Media Studies and at least 4 years of progressive experience.
  • Experience in areas such as web communications, digital strategy and website content design and management is required.
  • Experience in current web content programming languages (for example HTML), digital strategy, performance reporting and/or project planning are assets.
  • Core competencies include: consulting, excellent customer service, interpersonal, political sensitively, relationship building, organizational and highly developed communication skills.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38 Business Unit: Customer Service & Communications

Position Type: Permanent Location: 201 8 Avenue SE

Compensation: Pay Grade 9 $35.96 - 48.11 per hour Days of Work: This position works a 5 day work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External Apply By: May 25, 2022

Job ID #: 305644
Company:City of CalgaryLocation:Calgary AB CAJob Types:Full TimePost Date:May 11, 2022Valid Through:June 11, 2022Est. Salary:USD 35.96 - 48.11 / HOUR

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