Job Information
Job Requisition ID: 25702
Ministry: Service Alberta
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Permanent
Scope: Open Competition
Closing Date: June 1, 2022
Classification: Program Services 2
About Us
Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on!
Role
Do you have the perseverance to accomplish anything you put your mind to? Then become part of an engaged team who is passionate about the work they do. Our fast-paced environment is challenging yet rewarding.
Reporting to the Vital Statistics Supervisor the Vital Statistics Specialist is responsible for:
- Daily reconciliation of vital event data transfer to federal partners (Service Canada, Statistics Canada and Canada Revenue Agency)
- Understand web services functionality and identify when system issues may be occurring
- Liaise with third-party service provider regarding system issues and enhancement proposals
- Work with and coach registry agents, funeral directors, hospital administrators, Medical Examiner offices and marriage officiants on proper use of Vital Statistics legislation/policy and the Vital Statistics System (VISTAS)
- Provide information and guidance on general inquiries, products and services
- Work with third party vendors to process vital events and fulfill service requests along with maintaining and building relationship with internal and external stakeholder
- Participate in regular cross training initiatives to maximize knowledge of all vital events and ensure adequate coverage for business area
- Provide teammate support in high volume periods to ensure timely service delivery to Albertans Legislation and Policy –
- Provide guidance and direction to stakeholders in relation to vital event registrations
- Identify areas requiring policy review and modernization
The successful incumbent will demonstrate:
- Excellent verbal, written, and interpersonal communication skills.
- Excellent organization and time management skills.
- Excellent Customer Service skills.
- Excellent Team player skills.
Qualifications
University graduation in a related field; no experience required; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of:
- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education
Proficiency with the VISTAS database in the search registration and amendment of vital events is required.
The following will be considered as Asset:
- One year of related experience will be preferred.
- Experience working in a Tier 2 call center environment
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
The link below will assist you with understanding competencies:
Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.
Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.
Agility: you will need to provide results in a complex, diverse and changing environment.
Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
Develop Networks: you will proactively build networks, connect and build trust in relationships with different stakeholders.
Build Collaborative Environments: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change.
Salary
$2,281.95- $2,993.39 bi-weekly ($59,558- $78,127 per year)
Notes
Links and information on what the GoA has to offer to prospective employees.
- Working for the Alberta Public Service –
- Pension plans:
- Public Service Pension Plan (PSPP) –
- Management Employees Pension Plan (MEPP) –
- Leadership and mentorship programs
- Professional learning and development
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
Research Alberta Public Service Careers tool –
How To Apply
If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,
Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
Resources for applicants:
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Liliane Karara at Liliane.Karara@gov.ab.ca.
If this competition is closed as per the closing date noted above, please continue to check